With eight years of banking experience, Grace Piatt brings practical knowledge, curiosity, and a customer-first approach to her role as a teller at Fahey Bank. She joined the bank three months ago and is already supporting the retail team wherever help is needed.
Grace works with individuals and businesses throughout the Marion community. She helps customers open and manage accounts, address debit card concerns, complete wire transfers, update personal information, navigate online banking, make transfers, and respond to potential fraud. Her experience across several areas of banking allows her to look beyond the immediate question and help customers understand their available options.
For Grace, good service begins with listening. She asks questions to understand the full situation before suggesting a solution. This thoughtful approach helps her handle each request carefully and identify a path that fits the customer’s needs. Grace also works to make every conversation comfortable and clear. She enjoys getting to know customers, finding common ground, and making sure each person feels heard and understood. When someone needs help selecting an account or understanding a banking process, she explains the available options so the customer can make an informed decision.
Customers often ask Grace what they need to open an account. She also assists families who need guidance when closing an account after losing a loved one. These conversations can involve unfamiliar steps, so Grace focuses on explaining the process and helping customers understand what they need to do next.
Grace especially enjoys helping customers understand their banking relationship and work toward the goals they have set for themselves. She believes her role extends beyond opening accounts. Her knowledge of debit cards, wires, online banking, account maintenance, and other banking services helps her support customers through a wide range of everyday needs.
Her work also includes supporting local small businesses where she helps customers understand their accounts and use services such as online banking and check deposits. Her goal is to help them manage their banking smoothly and safely so they can stay focused on running their businesses.
Grace has worked in the Marion community for seven years and has participated in the Marion Leadership Program. She is excited to help customers learn more about Fahey Bank and the ways the bank can support continued growth in the community.
Outside of work, Grace enjoys art, photography, movies, crafts, and baking. She also enjoys supporting Taco Central and trying the different food they offer!
Ready to Work with Grace?
Whether you need to open an account, resolve a debit card issue, update your information, navigate online banking, complete a transfer, or better understand your banking options, Grace is ready to help.
She will listen to your questions, explain your options clearly, and help you identify the next step that fits your needs.
